浅析保安员的礼节礼貌要求 - 常见问题

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        浅析保安员的礼节礼貌要求

        来源:http://www.thesisco.com  发布时间:2018-09-07
        1. 日常礼貌:
        1. daily Courtesy:
        a. 对客人谦虚有礼,朴实大方,表情自然,面带微笑。
        A. is modest and courteous to guests, simple and generous, with natural expression and smiling face.
        b. 尊重客人的习俗和习惯,不品头评足,按客的要求和习惯提供服
        B. respect the customs and habits of guests, do not judge them, and provide services according to their needs and habits.
        c. 严格遵守约定的时间,不误时,不失约,快速准确提供服务。
        C. strictly abide by the agreed time, do not break the contract, provide service quickly and accurately.
        d. 上岗或在公共场所,不高声呼叫,动作轻稳,声音柔和,不打扰人。
        D. posts or in public places, not loud calls, action light and stable, soft voice, do not disturb people.
        e. 主动为客人提行李,爱护客人物品,轻拿轻放,不翻动客人物品
        E. take the initiative to carry luggage for the guests, take care of the guests' articles, gently handle them without touching the guests' articles.
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        f. 同客人交谈时注意倾听,不随意插嘴或打断客人谈话。
        F. listen attentively when talking with guests, do not interrupt or interrupt guests.
        g. 不说对客人不礼貌的话,不做客人忌讳的动作。
        G. do not say rude to guests, do not do taboo action.
        2. 使用敬语:
        2. use honorific phrases:
        a. 根据时间、场合、对象,正确运用迎接、问候、告别等敬语。
        A. according to time, occasion, object, correctly use greeting, greeting, farewell and other honorific words.
        b. 对客人要用请求、建议、劝告式语言,不准用否定、命令、训戒式 语言
        B. should use requests, suggestions and advice languages for guests. No negative, command or admonition language is allowed.
        c. 服务中要平心静气,有耐心,不和客人争吵。
        C. service should be calm and patient, not quarrelling with guests.
        d. 服务语言应使用普通话和规范语言,不用俗语、俚语和粗语
        D. service language should use Putonghua and standard language, without idioms, slang and coarse language.

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